Support
Need help with GetJacked? We're here to support your fitness journey.
Frequently Asked Questions
How do I track my workouts?
Open the GetJacked app and navigate to the workout section. The appropriate workout will automatically begin. Your progress is automatically saved and synced across your devices.
How does data sync work?
Your workout data automatically syncs across all your iOS devices using iCloud. No account setup required - your progress is always backed up and accessible on any device signed into your iCloud account.
How do I restore my premium purchase?
If you've purchased premium features, go to Settings > Restore Purchases in the app. Your purchase is tied to your Apple ID and will automatically restore on any device.
How do I manage my subscription?
You can manage your subscription through your Apple ID account settings: Settings > [Your Name] > Subscriptions > GetJacked. Here you can cancel, change plans, or view billing history.
I was charged but don't have premium features
First, try "Restore Purchases" in app settings. If that doesn't work, contact us with your Apple receipt ID. All purchases are processed by Apple - we can help verify your subscription status.
I can't download or update the app
Check your device storage and iOS version (requires iOS 18.0+). If the issue persists, try restarting your device or contact Apple Support for App Store download issues.
The app crashes or won't open
Force close the app and restart it. If crashes continue, restart your device and ensure you have the latest version. Contact us if the problem persists with your iOS version and device model.
What if I'm new to weightlifting?
GetJacked is perfect for beginners! The app includes guided workouts, proper form demonstrations, and progressive training plans designed to help you build muscle safely.
How do I customize my workout plan?
In "settings", you can change your training split. You can also modify workouts by swapping exercises. Swaps are only allowed using exercises that target the same muscle group.
My data disappeared after updating iOS. What happened?
Make sure iCloud sync is enabled for GetJacked in Settings > [Your Name] > iCloud > Apps. If it's already enabled, your data should restore automatically within a few minutes.
How is my data protected?
Your workout data is stored locally on your device and synced through iCloud. We never access your personal fitness data. View our Privacy Policy for full details.
What devices are supported?
GetJacked requires iOS 18.0 or later and is compatible with iPhone and iPad. For the best experience, we recommend iOS 26.0 or later.
Still Need Help?
Can't find what you're looking for? Our support team is here to help you get the most out of GetJacked. We typically respond within 24 hours.
Contact Support
For Billing & Subscription Issues
Since all purchases are processed through Apple, you can also get help directly:
- Manage subscriptions in Settings > [Your Name] > Subscriptions
- Contact Apple Support for billing inquiries
- Request refunds through Apple's purchase history
When Contacting Support
Please include the following information to help us assist you faster:
- Your iOS version (Settings > General > About)
- GetJacked app version (found in app settings)
- Device model (iPhone X, iPad Pro, etc.)
- Description of the issue and steps you've tried
- Screenshots if applicable
Account & Data Management
Export Your Data
You can export your workout data at any time through the app's Settings > Export Data. Your data will be provided in a standard format for use with other fitness apps.
Delete Your Data
To permanently delete your data, go to Settings > Privacy > Delete All Data in the app. This action cannot be undone. For additional privacy requests, contact our support team.
App Information
GetJacked is available for iOS devices. Make sure you have the latest version installed for the best experience and newest features.
Current Version: Available on App Store
Minimum iOS: 18.0
Recommended iOS: 26.0 or later
Compatibility: iPhone and iPad
Additional Resources:
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